Withdrawal & Refund Policy

1. Scope and seller

This policy explains when you may withdraw a purchase of Strange Video Editor and how refunds are handled. It is disclosed before purchase, as required by Art. 17(6) of the Korean Act on Consumer Protection in Electronic Commerce (the “E-Commerce Act”) and Art. 21-2 of its Enforcement Decree.

The app is sold through the Steam store, where Valve Corporation is the seller of record. Payment, withdrawal, and refund requests for Steam purchases are received and processed by Valve. Blackcanes is the publisher and provides product support.

2. The product is digital content

Strange Video Editor is digital content under Art. 2(5) of the Korean Framework Act on the Promotion of Cultural Industries. It is not a physical good and is not delivered in episodes or chapters: a single installation delivers all features at once, so it is not “divisible” digital content.

3. When delivery is deemed to begin

Delivery is deemed to begin at the earliest of the events above.

• The product is added to your Steam account library, or
• the download of the installer starts, or
• you install or launch the app

4. Withdrawal period and restriction

• General rule: a consumer may withdraw within 7 days of receiving the written contract terms or of the start of supply (E-Commerce Act, Art. 17(1)).
• Digital content exception: once delivery of the digital content has begun as described in Section 3, the right of withdrawal may be restricted (Art. 17(2)5). Because the app is not divisible content, there is no undelivered portion left to withdraw.
• Also excluded: loss or damage caused by you, and a significant loss of value caused by your use (Art. 17(2)1–2).

5. How you can evaluate before buying

Because the restriction above only applies when the seller has taken the measures required by Art. 17(6) and Enforcement Decree Art. 21-2, we (a) disclose the restriction on this page, in the Terms of Service, and on the in-app Legal screen, and (b) publish detailed product information — feature descriptions, screenshots, trailer video, supported formats, and minimum system requirements — on the Steam store page before purchase. If a Steam Demo or other trial build is published, it is offered as a trial-use option as well.

6. Refunds for Steam purchases

For purchases made on Steam, submit the request through Steam Support. Valve applies its own refund policy (for example, requests made within a limited period after purchase and below a limited amount of play time). We do not impose any condition less favorable to you than Steam’s policy.

Current rules: store.steampowered.com/steam_refunds/ and the Steam Subscriber Agreement.

7. Defects and mismatched descriptions (statutory rights)

If the product differs from its advertised description or from the contract — for example a defect or serious error prevents normal use — you may request withdrawal within 3 months of delivery, or within 30 days of the date you learned or could have learned of the issue (E-Commerce Act, Art. 17(3)). In that case we bear the cost of return (Art. 18(10)).

Report the issue by email with your OS version, app version, and a description or screenshot; we investigate first and, where a fix is not possible, cooperate with the refund request.

8. Refunds for direct sales by the publisher

Where Blackcanes received the payment directly rather than through a storefront and a withdrawal is valid, we refund within 3 business days of receiving the payment details, plus statutory late-payment interest if the refund is delayed (E-Commerce Act, Art. 18(2)).

9. When a refund may be refused

• Use of cracks, key generators, or other license-bypass tools
• Sharing, resale, or transfer of your account or license key to third parties
• Suspension of access for breach of the Terms of Service
• A chargeback or payment cancellation caused by you
• Requests based only on a later price change or discount promotion

10. How to request and response time

Steam purchases: Steam Support. Everything else, or if you are unsure: canesblack0107@gmail.com. We reply with the status of your request within 3 business days of receiving it.

11. Disputes

Refund disputes are handled in good faith with reference to the Content User Protection Guidelines of the Korean Ministry of Culture, Sports and Tourism and the Consumer Dispute Resolution Criteria of the Korea Fair Trade Commission. If we cannot reach agreement, you may apply to the Korea Consumer Agency or the Content Dispute Resolution Committee. Nothing on this page limits the rights you hold under applicable consumer law; where this page conflicts with such law, the law prevails.

12. Contact

Blackcanes · canesblack0107@gmail.com